KYC Documentation

Online Gaming license does not specify an exact process for account verification, leaving it to the operators to design one that ensures player identity verification.

At B52 , our verification process involves three main steps: ID verification, proof of address, and proof of payment.

Players are required to provide documents within 72 hours after requesting a payout, and the merchant will review them within 48 hours.

Current requirements are as follows:

ID Verification

• Copy of a valid photo ID such as passport, driver’s license, or government ID card. Both front and back sides must be provided.
• If a photo ID is not available, we can accept a birth certificate, provided all four corners are visible.
• Additionally, we require a photo of the player holding the birth certificate with their face clearly visible.
• We may, at our discretion, request additional identity proofs such as a photo/video selfie holding the ID.

Proof of Address

• Utility bill or bank statement displaying the player's name and residential address, issued within the last 3 months.

Proof of Payment

Verification depends on the deposit method used. Requirements may change periodically based on payment provider updates.

• Card (Generic): Copies of all debit/credit cards used. Must show signature, first six and last four digits. Players should black out the security code and middle digits for safety.
• E-Wallets: Screenshot showing player’s email/account number and personal details.
• Bank Statement: Issued within the last 3 months, showing bank name, account number, IBAN, BIC. All four corners visible. PDF or screenshot of casino deposit also required.
• Pre-Paid Vouchers: No verification required.

How Are Documents Submitted?

• Players can submit verification documents via the designated sub-page on the B52 website.
• As a last resort, via email to [[email protected]]. Email must be sent from the registered email address on the player’s account.
• Live chat submission is allowed only if the player is logged in. Documents submitted while logged out will not be accepted.